If customers are not satisfied with the item they have received, AVENUE SEOUL will allow them to exchange the item for another within a fourteen (14) day period, counting from the date of receipt, provided that the item has not been used or damaged. Consequently, AVENUE SEOUL cannot accept exchanges or returns of used or damaged items (except in the case of flaws). If you wish to return an item, the label and the safety seal must remain intact.
It is not possible to change one product for another. To exchange one item for another, you must follow the refund procedure and make a new purchase. All returns of purchased items must be carefully packaged and include a return form. All Returns must be delivered at any ACS Point or post office.
Exchanging a product for another or returning a product is possible at any ACS Point or post office. Any expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will AVENUE SEOUL accept returns sent carriage due.
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